Team Lead Customer Care
SkelloParis, Ile-de-France, France
Posted February 1, 2022
50000 - 64000 EUR
Full Time
About the Company
Skello is a European company that aims to reinvent the work experience of field teams by allowing them to better anticipate, organize, and communicate.
Job Description
Skello is a European company that aims to reinvent the work experience of field teams by allowing them to better anticipate, organize, and communicate. The company offers a collaborative and intuitive technology, and as a Team Lead Customer Care, you will accompany your team on a daily basis to develop an excellent customer support service.
Requirements
- Management & Leadership experience
- Recruit and manage a team of passionate and client-focused individuals
- Develop and implement a motivating career plan to support team growth and retention
- Encourage and support team members daily
- Identify, understand, and prioritize customer needs
- Monitor team KPIs and SLAs
- Implement efficient and agile processes
- Stay up-to-date with best market practices and technologies
Benefits
- 8 additional RTT days on top of the 5-week paid vacation package
- Restaurant ticket card (Swile)
- Sustainable mobility allowance
- Health insurance (Side Care) taken care of by the company
- Personalized onboarding process
- Training budget
