Team Leader Customer Operations France (h/f/x)

Team Leader Customer Operations role to lead customer-focused customer service team, ensure operational excellence, and drive performance and customer satisfaction. Key responsibilities include managing customer escalations, coaching team members, and collaborating with cross-functional teams.

Requirements

• Lead and manage the Customer Service team in France
• Drive operational excellence through workload planning and process improvements
• Collaborate with EMEA leadership and cross-functional teams
• Coach and develop team members
• Manage customer escalations
• Ensure proactive customer communication

Benefits

• Employer-sponsored supplementary health insurance
• Contribution toward public transportation costs
• Flexible working model with up to 2 days of remote work per week
• Financial contribution to sports club membership
• Subsidized lunch program