Highspot is a software product development company that is a global leader in sales enablement. As a Renewals Specialist, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions.
Requirements
- Own the Renewals Process: Support the CSM team with the end-to-end renewals process for customers—ensuring timely, accurate, and customer-centric execution.
- Customer Retention: Support Customer success and Sales teams on the strategy to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.
- Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities.
- Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.
- Escalation Management: Escalate process issues internally with a focus on win-win outcomes.
- Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce).
- Operations support: Identify step by step process to signature and update contact and quote information in SFDC.
- Collaborate closely with Deal Desk on CPQ and quote processes to anticipate and proactively remove blockers and delays in the approval process.
- Support with billing queries and escalations, liaising with finance and legal to get to satisfactory outcomes.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance