Renewals Specialist

Highspot is a software product development company that is a global leader in sales enablement. As a Renewals Specialist, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions.

Requirements

• Own the Renewals Process: Support the CSM team with the end-to-end renewals process for customers—ensuring timely, accurate, and customer-centric execution.
• Customer Retention: Support Customer success and Sales teams on the strategy to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.
• Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities.
• Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.
• Escalation Management: Escalate process issues internally with a focus on win-win outcomes.
• Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce).
• Operations support: Identify step by step process to signature and update contact and quote information in SFDC.
• Collaborate closely with Deal Desk on CPQ and quote processes to anticipate and proactively remove blockers and delays in the approval process.
• Support with billing queries and escalations, liaising with finance and legal to get to satisfactory outcomes.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance