Digital Communications Dispatcher Trainee

Learn to receive and direct emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance.

Requirements

• Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
• Connect conference calls involving two or more parties to render timely emergency assistance.
• Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
• Create reports to identify incorrect location information received through the Automatic Location Information system to initiate corrective actions.
• Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
• Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests and testify in court to provide an accurate account of information received from emergency/non-emergency calls for assistance.
• Maintain records and reports including shift reports and operational logs.
• Perform other related duties as required.