Emergency Call Taker Trainee

Learn to receive 9-1-1 calls, assess the calls, record information, and redirect the calls to an appropriate agency or a Sheriff's dispatcher. First Aid, Cardiopulmonary Resuscitation (CPR), FCIC/NCIC, and valid State of Florida 9-1-1 Public Safety Telecommunicator certifications must be obtained during the probationary period.

Requirements

• Receive 9-1-1 calls, quickly and calmly assess the situation, enter information into the Computer Aided Dispatch (CAD) system for law enforcement dispatch, and/or redirect them to specific or alternate emergency responding agencies or departments.
• Connect conference calls involving two or more parties to render timely emergency assistance and initiate emergency callbacks to obtain additional information or to follow-up on disconnected calls.
• Create reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
• Pinpoint the location of emergency/non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).
• Research local, state, and federal law enforcement databases when information dictates or when requested to verify outstanding warrants, location history information, and other information and provide the information to the responding officer prior to arriving at the emergency location.
• Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests and testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
• Maintain records and reports including shift reports and operational logs.
• Perform other related duties as required.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance