Guest Experience Executive (Hilton Singapore Orchard)

As a Guest Experience Executive at Hilton Singapore Orchard, you will be responsible for greeting and registering guests, providing prompt and courteous service, and resolving guests’ challenges throughout their stay. You will also be responsible for upgrading or promoting hotel services and amenities, upselling products to guests, and ensuring that guests are informed on hotel facilities and room features.

Requirements

• Able to perform moderately complex mathematical calculations without error
• Able to access and accurately input information using a moderately complex computer system
• Able to effectively deal with internal and external customers
• Good interpersonal skills to provide overall guest satisfaction
• Able to work under pressure and deal with stressful situations during busy periods