Guest Experience Executive (Hilton Singapore Orchard)

The Guest Experience Executive greets and registers guests, providing prompt and courteous service, and resolves guests' challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, and upselling products to guests.

Requirements

• Able to perform moderately complex mathematical calculations without error.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

Benefits

• Competitive salary and benefits package
• Opportunities for career advancement
• Diverse and inclusive work environment