Guest Experience Executive (Hilton Singapore Orchard)

The Guest Experience Executive greets and registers guests, providing prompt and courteous service, creating a positive 'first impression' while guests walk-in to the hotel. The role involves providing exceptional service to guests, resolving challenges, and upgrading or promoting hotel services and amenities to consistently meet and exceed executive Guest and VIP expectations.

Requirements

• Moderately complex mathematical calculations without error
• Access and accurately input information using a moderately complex computer system
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Good interpersonal skills to provide overall guest satisfaction
• Able to work under pressure and deal with stressful situations during busy periods