Guest Relations Manager

Guest Relations Manager manages the needs of VIP and long-stay Guests in order to ensure an exceptional Guest experience. This includes meeting, greeting, and directing Guests, serving as the main point of contact for VIP Guests, and resolving Guest complaints in a timely and efficient manner. The Guest Relations Manager will work with various hotel departments to ensure Guest requirements are met, and will maintain a high level of customer service at all times.

Requirements

• Previous managerial experience in a customer service function
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

Benefits

• Yearly salary of £33,069
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Personal Development programmes
• Team Member Travel Program
• Team Member Referral Program
• High street discounts
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day