Guest Relations Manager
HiltonLondon, England, United Kingdom
Posted April 8, 2026
Full Time
About the Company
Hilton is a global hospitality leader with 25 brands, 9,000 properties, and 1.3 million rooms across 141 countries, serving over 3 billion guests in its century-long history. The company focuses on business and leisure travel, vacations, and resort experiences, while cultivating a culture recognized as the world’s best workplace. Hilton differentiates itself through cutting-edge technology such as digital key access, automated room upgrades, and seamless connecting-room booking, all integrated into the award-winning Hilton Honors loyalty program that rewards 235 million members. Its commitment to innovation and employee empowerment drives a superior guest experience and sustainable growth.
Job Description
Hilton London Tower Bridge Hotel seeks a Guest Relations Manager to manage VIP and long-stay guests, ensuring exceptional guest experience. The role involves meeting and greeting guests, handling guest queries, and maintaining high customer service standards.
Requirements
- Previous managerial experience in a customer service function
- Excellent leadership, interpersonal and communication skills
- Ability to work under pressure and be accountable and resilient
- Flexibility to respond to a variety of different work situations
Benefits
- Yearly salary of ÂŁ33,069
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Personal Development programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
- Team Member Referral Program
- High street discounts: with Perks at Work
- 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
- Modern and inclusive Team Member’s areas
