Guest Relations Manager

Join the Hilton London Tower Bridge Hotel team as a Guest Relations Manager and be part of a world-class hospitality team. As the UK's #1 Great Place to Work 2026, we offer a range of benefits and opportunities for growth and development. With a focus on delivering exceptional Guest experiences, you will be responsible for managing VIP and long-stay Guests, ensuring their needs are met and exceeded. If you have previous managerial experience in a customer service function and are passionate about delivering high levels of customer service, this could be the perfect opportunity for you.

Requirements

• Previous managerial experience in a customer service function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

Benefits

• Yearly salary of £33,069
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member’s areas