Guest Relations Manager
HiltonLondon, England, United Kingdom
Posted April 8, 2026
Full Time
About the Company
Hilton is a global hospitality leader operating 9,000 properties across 141 countries under 25 world-class brands, serving more than 3 billion guests in its 100-plus-year history. The company focuses on delivering exceptional guest experiences through cutting-edge technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform. Hilton’s award-winning Hilton Honors loyalty program drives direct bookings, offering members exclusive points and experiences that transcend traditional rewards. With a culture recognized as a top workplace, Hilton empowers its 500,000 employees worldwide to embody the company’s founding vision of spreading hospitality’s warmth and light.
Job Description
The Hilton London Tower Bridge Hotel is seeking a Guest Relations Manager to manage the needs of VIP and long-stay guests, ensuring an exceptional guest experience. The role involves meeting, greeting, and directing guests, serving as the main point of contact for VIP guests, and resolving guest complaints.
Requirements
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
Benefits
- Yearly salary of ÂŁ33,069
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
- Modern and inclusive Team Member’s areas
