Customer Success Specialist (SDQ)

As a Customer Success Specialist, you will support the successful onboarding and ongoing support of clients, handling onboarding tasks, optimizing CRM workflows, and maintaining high-quality client support.

Requirements

• Advanced/Fluent (Bilingual) English level.
• Proficient in Google Workspace (Sheets, Docs), and CRM platforms such as Gorgias, Zendesk, or Salesforce.
• Strong organizational and time management abilities.
• Able to manage multiple priorities while supporting team members.
• Excellent written and verbal communication skills.
• An analytical mindset with the ability to identify trends and troubleshoot issues effectively.
• Comfortable giving and receiving feedback to support team growth.
• High level of accountability and self-direction.
• Bachelor’s degree in Business Administration, Communications, Marketing, Public Relations, or a related field.
• 1+ years in a customer-facing or CX operations role, ideally in a BPO or SaaS environment.

Benefits

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores