Real Time Analyst (SDQ)
Hire Horatio CXSan Pedro de MacorĂs, Dominican Republic
Posted March 3, 2026
Full Time
About the Company
Horatio is changing the way people experience life at work. At Horatio, we are a family and treat our employees as such!
Job Description
The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.
Requirements
- Strong verbal & written skills
- Problem-solving skills
- Good team player & with great analytical skills
- Outstanding time management skills
- Ability to multitask and prioritize daily workload
- Attention to detail & accuracy
- Excellent communication & people skills for daily interactions with clients and associates
Benefits
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like BARNA
- Yoga and workout classes (coming soon!)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores
