Team Lead Supervisor (Honduras)
Hire Horatio CXCortés, Honduras
Posted March 25, 2026
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
We're seeking a highly motivated and experienced Customer Service Team Lead Supervisor to lead and develop a team of customer service professionals, ensuring exceptional customer experiences across multiple channels.
Requirements
- Proven ability to lead and develop high-performing teams.
- Excellent (near-native) written and verbal communication skills in English.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software (e.g., Gorgias), customer support platforms, and cloud-hosted telephony systems.
- Advanced proficiency in Microsoft Excel/Google Sheets.
- Experience managing multiple communication channels (chat, social media, email, phone).
- Ability to identify and address potential team and employee risks proactively.
- Strong interpersonal skills and ability to build positive relationships with employees and partners.
