Client Service Team Lead / Supervisor (BOG)
Hire Horatio CXBogota, Bogota
Posted February 24, 2026
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry.
Requirements
- Coordinate the Customer Service Team
- Provide Direct Customer Support
- Review and Resolve Escalations
- Evaluate Team Members
- Support Process Improvement
- Train New Hires