Payments Team Lead/Supervisor (BOG)
Hire Horatio CXBogota, Bogota, Capital District, Colombia
Posted April 15, 2026
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
We are looking for a Payments Team Lead/Supervisor with 2+ years of experience in a supervisory role, requiring hands-on experience in customer support, payments, process improvement, and project management, alongside advanced English proficiency and intermediate to advanced knowledge of relevant support software like Excel and Jira.
Requirements
- Lead, mentor, and motivate a customer service team
- Provide exceptional customer support across multiple channels and handle escalations
- Conduct performance evaluations, deliver training, and implement process improvements
- Monitor team metrics and ensure SLA achievement
- Collaborate with other departments for seamless customer experiences