BPO Supervisor - Fintech (BOG)
Hire Horatio CXBogota, Bogota, Capital District, Colombia
Posted March 24, 2026
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
The ideal candidate must have previous hands-on experience with process improvement and project management, advanced English, experience managing multiple channels, including chats, emails, tickets and phone calls, and must also be well-versed in back office and data entry.
Requirements
- Lead and supervise a team of customer service or support agents
- Provide coaching, mentoring, and real-time feedback to improve individual and team performance
- Conduct regular performance reviews, one-on-one sessions, and team meetings to promote open communication and growth