Team Lead - Technical Support (SDQ)

Hire Horatio is looking for a proactive, technical Team Lead to guide a team delivering premier support for SaaS and EdTech clients. We need a leader who balances hands-on technical troubleshooting with a passion for coaching. If you are detail-oriented, thrive in fast-paced environments, and are ready to drive operational excellence in a 'people-first' culture, this role is for you.

Requirements

• Proven ability to lead and develop high-performing teams.
• Excellent (near-native) written and verbal communication skills in English.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software (e.g., Gorgias), customer support platforms, and cloud-hosted telephony systems.
• Advanced proficiency in Microsoft Excel/Google Sheets.
• Experience managing multiple communication channels (chat, social media, email, phone).

Benefits

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)