Zendesk Expert Implementer (Remote Position)

Seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. The ideal candidate has a strong technical foundation, proven experience implementing Zendesk for complex organizations, and the ability to translate business needs into efficient, automated workflows.

Requirements

• Lead full-cycle Zendesk implementations including discovery, design, configuration, testing, and go-live support.
• Architect scalable workflows across multi-brand, multi-language, and multi-channel environments.
• Develop and manage business rules, triggers, automations, SLAs, and custom roles aligned with client goals.
• Create integrations between Zendesk and third-party platforms using APIs, webhooks, and middleware tools such as Zapier or Workato.
• Build or customize internal Zendesk Apps through the Zendesk App Framework (ZAF).
• Partner with cross-functional teams to map business processes, ensure data accuracy, and drive operational efficiency.
• Design and maintain KPI dashboards and reporting structures in Zendesk Explore, Looker Studio, or related BI tools.
• Provide training, documentation, and post-launch optimization to ensure sustained performance and adoption.
• Stay current with Zendesk feature updates and industry best practices to continuously enhance implementation standards.

Benefits

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores