IT Support Engineer(Engineer,IT Infrastructure)

Hitachi Digital is seeking an IT Support Engineer to join their team, providing first-line technical support to end users, troubleshooting hardware and software issues, and maintaining clear communication with users.

Requirements

• At least one year of experience in the same or a similar position
• Very good communication skills
• Ability to work effectively in a team and under customer pressure
• Intermediate level of English
• Ability to multitask and prioritize appropriately in a fast-paced environment
• Experience in customer service
• Familiarity with basic network and directory services such as AD, DHCP, and DNS
• Basic email troubleshooting skills
• Experience in end-user hardware and software troubleshooting
• Experience with Windows 11 and macOS troubleshooting

Benefits

• Industry-leading benefits
• Flexible arrangements
• Life balance
• Holistic health and wellbeing support
• Equal opportunity employer