Customer Success Lead

Hive is the leading provider of cloud-based AI solutions. We are looking for a talented Customer Success Lead to cultivate strategic account relationships and support long-term customer growth.

Requirements

• Bachelor’s degree in mathematics, engineering, or a related technical field
• 3+ years of experience in a client-facing role working with enterprise accounts and stakeholder management
• Prior professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company
• Proven track record of managing enterprise relationships and driving adoption or renewals
• Strong technical acumen, with the ability to understand APIs, data workflows, and integrations
• Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
• Ability to juggle multiple priorities in a fast-paced environment

Benefits

• Base pay range: $110,000 - $170,000
• Stock options may be offered in addition to base pay