Customer Success Lead
HiveSan Francisco, California, United States
Posted November 5, 2025
Full Time
About the Company
Hive is a revolutionary AI company creating a steep learning curve and opportunities to contribute to one of the fastest growing AI start-ups in San Francisco.
Job Description
Hive is the leading provider of cloud-based AI solutions. We are looking for a talented Customer Success Lead to cultivate strategic account relationships and support long-term customer growth.
Requirements
- Bachelor’s degree in mathematics, engineering, or a related technical field
- 3+ years of experience in a client-facing role working with enterprise accounts and stakeholder management
- Prior professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company
- Proven track record of managing enterprise relationships and driving adoption or renewals
- Strong technical acumen, with the ability to understand APIs, data workflows, and integrations
- Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
- Ability to juggle multiple priorities in a fast-paced environment
Benefits
- Base pay range: $110,000 - $170,000
- Stock options may be offered in addition to base pay
