IT Support Analyst

Hiya is revolutionizing voice communication and is looking for an IT Support Analyst to deliver reliable and high-quality IT support for employees across Seattle and remote teams in North America. The role involves core IT operations, security and compliance efforts, and partnership with cross-functional teams.

Requirements

• Strong IT support fundamentals and comfort handling day-to-day operational work
• Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations
• Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation
• Organized and methodical, especially when handling documentation and evidence
• Analytical and resourceful when navigating technical systems to solve problems
• Comfortable working with both technical and non-technical stakeholders
• Clear communicator who sets expectations and follows through
• Curious, collaborative, and motivated by improving internal systems

Benefits

• Equity compensation
• 401K program with 3% match through Fidelity Investments
• Self managed vacation plan
• Paid Holidays
• Medical, dental, and vision for the employee and 50% coverage for dependents
• Flexible spending, health savings accounts and Pretax dependent day care savings plan
• Paid parental leave
• Voluntary Life and AD&D, and Accident insurance options
• Employer-paid life insurance
• Employer-paid long-term disability coverage (in qualifying states)
• Donation Matching for a charity of your choice (up to $1,000/ year)
• $1,000/year reimbursement in Professional Development funds