Technical Support Analyst

Sonio is a mission-driven company that uses artificial intelligence to improve prenatal screening and diagnosis. We are currently expanding in the United States and are looking for a Technical Support Analyst to join our Operations team. The successful candidate will be responsible for providing exceptional support to customers, resolving technical challenges, and helping to improve our product.

Requirements

• Prior experience in a support engineer or similar role
• An empathetic communicator who can explain complex technical concepts to non-technical users
• Comfortable with technical environments, familiarity with SaaS platforms and cloud applications
• Basic SQL knowledge to assist with reporting and automation efforts
• Hubspot ticketing experience is appreciated

Benefits

• Health Insurance (Medical plan, vision, dental) - up to $30,000 per year + FSA & HSA
• 401(k) - up to 4% of your salary matched
• Life Insurance - covering 2 times your salary, up to $200k
• Attractive Parental Policy for primary and secondary caregivers
• 20 PTO + 1 week offered between Christmas and New Year
• Offices in Boston (HQ) & New York (incl. free breakfast, drinks & gym)
• Flexible hours & remote policies
• Commuter Benefits
• One offsite per year in France & regular team building with US team
• Ongoing trainings and continuous opportunities for professional growth and development