Customer Service Representative BDC- Brodhead Chevrolet

Home Run Auto Group is seeking a dedicated Customer Service Representative for its Business Development Center (BDC) at Brodhead Chevrolet.

Requirements

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Schedule vehicle appointments for sales and service, ensuring optimal customer convenience.
• Maintain accurate records of customer interactions and transactions within the CRM system.
• Follow up with customers post-service to ensure satisfaction and address any concerns or questions.
• Assist in managing online leads and follow up to convert inquiries into sales opportunities.
• Collaborate with the sales and service teams to ensure customer needs are met and expectations exceeded.
• Provide information on promotions, vehicle specifications, and financing options to customers.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance