As an Application Systems Analyst Programmer, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives.
Requirements
- Serve as the primary point of contact for application-related issues and user inquiries
- Troubleshoot, analyze, and document system issues; recommend and implement solutions
- Communicate issue status, timelines, and resolutions clearly to stakeholders
- Provide technical support, user guidance, and training as needed
- Assist with data access, reporting, and enabling user self-service capabilities
- Collaborate with Business Analysts and Developers to design and implement system enhancements
- Develop and execute test plans to validate system changes and ensure quality
- Support help desk requests and resolve technical issues in a timely manner
- Maintain a strong understanding of business processes and supported systems
- Configure insurance products, workflows, and processing rules
- Participate in an on-call rotation to monitor nightly production cycles
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship