Customer Success Manager (Spanish Speaking) - 100% Remote - North America

Customer Success Manager (Spanish Speaking) - 100% Remote - North America. Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry.

Requirements

• 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry.
• Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts) while consistently delivering on expected engagement activities.
• Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance, with verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals.
• Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale.
• Excellent problem-solving skills, with a knack for turning complex issues into simple solutions.
• Experience with Salesforce and Zendesk are nice to have.
• Native level English and Spanish proficiency is required for this role.

Benefits

• Competitive Compensation
• 100% Remote
• Equity
• Values-Driven Leadership
• Professional Growth
• Annual Paid Leave
• Geographic Specific Benefits
• Dynamic Team Culture