Account Management Associate

We're seeking an Account Management Associate to oversee and manage relationships with high-value Pros, ensuring their continued success and growth. The role involves building strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You will establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth, while also analyzing account performance and providing ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions.

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance