Account Management Associate

Account Management Associate oversees and manages relationships with high-value Pros, ensuring their continued success and growth, and builds strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals.

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
• Experience contributing feedback to improve processes and workflows in evolving environments
• Contractor or home services industry experience is a plus

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance