Customer Operations Executive
HousefulLondon, England, United Kingdom
Posted April 14, 2026
Full Time
About the Company
Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year.
Job Description
As a Customer Operations Executive, you will be the engine room of our Customer Delivery department, providing seamless back-office support to our Stakeholder teams.
Requirements
- High-accuracy data management
- Resolving billing queries
- Ensuring our CRM accurately reflects our customer base
- Process software orders with precision
- Manage contract reductions
- Handle cancellations within defined SLAs
- Act as the guardian of our CRM data
- Investigate and resolve billing discrepancies
- Handle inbound queries with a professional phone manner and clear written communication
Benefits
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
- Talent referral bonus up to £5K
