Customer Operations Executive

As a Customer Operations Executive, you will be the engine room of our Customer Delivery department, providing seamless back-office support to our Stakeholder teams.

Requirements

• Order & Contract Management: Process software orders with precision, manage contract reductions, and handle cancellations within defined SLAs.
• CRM Integrity: Act as the guardian of our CRM data; updating customer details, processing changes following company acquisitions, and ensuring compliance across all records.
• Stakeholder Support: Act as a bridge for our internal teams, providing them with accurate, real-time contract and subscription data.
• Billing Resolution: Investigate and resolve billing discrepancies, correcting contract errors and raising credits where necessary.
• Frontline Communication: Handle inbound queries with a professional phone manner and clear written communication.

Benefits

• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K