Senior Customer Experience Specialist
HOVERNew York, New York, United States • San Francisco, California, United States
Posted March 16, 2026
78840 - 97920 USD
Full Time
About the Company
Hover is a fast-growing company that helps people design, improve, and protect the properties they love.
Job Description
Hover is looking for a Senior Customer Experience Specialist to help customers get maximum value out of the Hover platform. The role involves proactive outreach, resolving issues, and guiding customers toward successful platform usage.
Requirements
- 3–5 years of experience in a customer-facing role
- Comfort and experience spending the majority of your day engaging directly with customers on the phone
- Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously
- Fluency working daily within a modern customer service platform
Benefits
- Competitive salary
- Meaningful equity in a fast-growing company
- Comprehensive medical, dental, and vision coverage
- Unlimited and flexible vacation policy
- Generous paid parental and new child bonding leave
- Mandatory Self-Care Days
- Remote Wellbeing Resources
- Learning and development opportunities
