Senior Customer Contact Specialist

We're looking for a Senior Customer Contact Specialist to join our team at Upstart. As a Senior Customer Contact Specialist, you'll be part of a multi-skilled team that supports applicants across phone, email, and other digital channels throughout the pre-origination journey. You'll handle a wide range of regulatory, general, and complex application-related inquiries, with a primary focus on resolving escalations from our frontline vendor support team.

Requirements

• 1–2 years of experience in customer service and/or contact center support within a financial services or fintech environment
• Outstanding communication and interpersonal skills
• Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism
• Comfortable navigating multiple systems and tools simultaneously
• Impeccable judgment and acute attention to detail

Benefits

• Competitive compensation
• Generous 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Affordable medical, dental, and vision coverage
• Health Savings Account contributions
• Income protection benefits
• Paid time off, sick and safe time, and company holidays
• Paid family and parental leave
• Family-centered benefits
• Employee Assistance Program (EAP)
• Financial wellness resources
• Annual wellness allowance
• Annual productivity allowance