Customer Experience Manager Pay

As a Customer Experience Manager PAY, you will join a team of experts in payment solutions, supporting all stakeholders and continuously improving the PAY customer journey. You will work closely with multiple teams around the world to drive customer satisfaction and product adoption.

Requirements

• Several proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments.
• Exposure to the payments industry and Enterprise customers management; ideally in travel or fintech.
• Customer-centric mindset with passion for delivering exceptional service.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Excellent communication and stakeholder management skills, first experience in conducting internal trainings.
• Experience in working within a matrix organization and cross-functional collaboration.
• Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions.
• Experienced in working in virtual, high-performing teams.
• Structured, detailed oriented working style with strong organizational skills.
• Fluency in German and English, spoken and written, additional language such as Italian or French is a plus.

Benefits

• Attractive remuneration
• Annual or multi-year bonus
• Fixed monthly salary
• All necessary work equipment and mobility