Customer Success Manager (all genders)
HRSCologne, North Rhine-Westphalia, Germany
Posted January 19, 2026
Full Time
About the Company
HRS is a global tech company specializing in business travel solutions, offering hotel booking, enterprise hotel solutions, and sustainable travel options. As a leader in the industry, HRS simplifies processes for multinational corporations and travelers alike through its extensive global network and local expertise. With offices worldwide, HRS provides innovative billing, payment, and invisible pay services to enhance the travel experience while ensuring cleanliness and safety.
Job Description
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide. As a Customer Success Manager, you will act as a trusted advisor to large enterprise clients, ensuring our platform delivers measurable business impact.
Requirements
- Several years of experience in Customer Success or Account Management for enterprise B2B clients, ideally in travel or meetings-related industries.
- Proven track record of owning commercial success – driving retention, expansion, and executive stakeholder engagement.
- Excellent communication, stakeholder management, and presentation skills.
- Experience coordinating cross-functional teams and managing complex, multi-country accounts.
- Familiarity with sales and qualification methodologies (e.g., MEDDPICC) is a strong plus.
- Fluent in German and in English; other languages are a plus.
Benefits
- Attractive remuneration
- Fixed monthly salary
- Work equipment
- Mobility
- Strong commission plan
