Customer Service Representative| CEBU
HRTXCebu City, Philippines
Posted December 11, 2025
Full Time
About the Company
Health ResearchTx (HRTX) partners with the U.S. Department of Defense Military Health System to conduct large‑scale, retrospective real‑world evidence studies using longitudinal electronic health records. The company provides a unique platform that connects DoD clinicians, academic researchers, pharmaceutical companies, and other government agencies, enabling collaborative research on outcomes that cannot be addressed through claims data alone. By leveraging proprietary technology and exclusive access to DoD EHRs, HRTX transforms health‑outcome debates from speculation into data‑driven insights, ultimately improving patient care and reducing costs. Its hybrid commercial‑government model combines the agility of private enterprise with the scale of federal resources, positioning HRTX as a leader in evidence‑based health research.
Job Description
Customer Service Representative (CSR) Associate responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience.
Requirements
- Handle inbound and/or outbound customer interactions via phone, chat, or email.
- Resolve customer inquiries, concerns, and complaints efficiently and professionally.
- Provide accurate information regarding products, services, and account details.
- Document and update customer interactions in the system accurately.
- Escalate complex issues to higher support or supervisors when needed.
- Maintain quality and performance standards in accordance with company policies.