Customer Service Representative (Non-Voice) (Jr. - Sr.)
HRTXPasig, Philippines
Posted January 13, 2026
Full Time
About the Company
Health ResearchTx (HRTX) partners with the U.S. Department of Defense Military Health System to conduct large‑scale, retrospective real‑world evidence studies using longitudinal electronic health record data. The company bridges DOD clinicians, academia, pharma, and other government agencies, enabling collaborative research that goes beyond claims‑based analyses. Leveraging proprietary IP and exclusive access to the DOD’s EHR repository, HRTX transforms health outcomes debates from opinion to empirical fact. Its hybrid commercial‑government model delivers data‑driven insights that improve patient outcomes while reducing costs.
Job Description
We are hiring Customer Service Representatives - Non-Voice with a Bachelors degree and strong written English skills. Fresh graduates are welcome to apply. Experience in BPO is an advantage.
Requirements
- Handle non-voice customer support tasks
- Perform data validation, reconciliation, and transaction processing
- Ensure written communications meet strict grammar and formatting standards
- Follow standard operating procedures in a structured, process-driven environment