Customer Service Representative (CSR - Non-Voice) - Dayshift | OPEN TO FRESH GRADS!
HRTXPasig, Philippines
Posted January 23, 2026
Full Time
About the Company
Health ResearchTx (HRTX) partners with the U.S. Department of Defense Military Health System to conduct large‑scale, retrospective real‑world evidence studies using longitudinal electronic health record data. The company bridges DOD clinicians, academia, pharma, and other government agencies, enabling collaborative research that goes beyond claims‑based analyses. Leveraging proprietary IP and exclusive access to the DOD’s EHR repository, HRTX transforms health outcomes debates from opinion to empirical fact. Its hybrid commercial‑government model delivers data‑driven insights that improve patient outcomes while reducing costs.
Job Description
Customer Service Representative (CSR - Non-Voice) position for dayshift, handling complex insurance processes and training team members.
Requirements
- Handle complex insurance processes independently
- Identify and fix workflow issues
- Train and mentor team members
- Support clients and assist with reporting, data analysis, and onboarding