Customer Support Specialist

Customer Support Specialist role at Martec, a rapidly growing company in the transportation industry, with opportunities for growth and advancement. The ideal candidate should have strong data entry skills and customer service skills, with a high school diploma and 3 years of office experience. This is a full-time position with a salary of $21.00 - $23.00/hr.

Requirements

• Manage orders and inventory requirements
• Adhere to company process controls and fulfill customer orders
• Answer inquiries via phone, email, and fax
• Process orders placed by phone, email or fax accurately and timely
• Ability to identify and resolve issues in regard to shipments or order processing
• Respond to all inquiries in a professional and timely manner
• Build a rapport with each customer
• Actively listen to customer’s requests and inquiries
• Handle each call until a resolution is reached; including follow-up to ensure the actions are completed

Benefits

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/Long-Term Disability – Company Paid
• Supplemental Life Insurance
• PTO After 30 Days
• Paid Holidays After 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)