Customer Success Manager is responsible for owning the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market customers across North and South America.
Requirements
- 4+ years of experience in Customer Success within a PLG SaaS company
- Proven experience managing 100+ mid-market accounts, balancing proactive engagement with operational efficiency
- Strong ownership mentality
- Exceptional relationship and communication skills
- Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance
- Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model
- Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus
Benefits
- Private health insurance
- Paid time off
- Local benefits (for employees)
- Annual stipends for home office, wellness, or professional development
- Clear career progression pathways, mentorship opportunities, and skill development programs
- Global company retreats in unique destinations