Customer Success Manager

Customer Success Manager is responsible for owning the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market customers across North and South America.

Requirements

• 4+ years of experience in Customer Success within a PLG SaaS company
• Proven experience managing 100+ mid-market accounts, balancing proactive engagement with operational efficiency
• Strong ownership mentality
• Exceptional relationship and communication skills
• Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance
• Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model
• Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus

Benefits

• Private health insurance
• Paid time off
• Local benefits (for employees)
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways, mentorship opportunities, and skill development programs
• Global company retreats in unique destinations