Customer Success Manager

Humaans is building a next-generation infrastructure for the workplace, and we're looking for a Customer Success Manager to pioneer the adoption and value extraction of our AI technology.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS
• Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value
• Genuinely product-centric — you understand how software works, you're curious about what's under the hood, and you can translate technical capability into business value
• AI-experienced — Has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and what the outcome was
• Commercial instinct — enough CS and commercial experience to navigate enterprise relationships, drive expansion, and have confident commercial conversations

Benefits

• Market-leading compensation that reflects your value
• 25 days paid time off each year plus public holidays
• Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave
• Free Thursday lunches at HQ, quarterly team events, and company offsites.
• Top tier private coverage for health, vision and dental care
• A new MacBook and tools you need to do your best work
• Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary
• Learning & development budget