Customer Success Manager

Sona is a next-generation AI-native frontline workforce management platform. We're looking for a Customer Success Manager to own a book of enterprise accounts, build senior customer relationships, and drive customer success outcomes.

Requirements

• Owned a book of enterprise SaaS accounts
• Held senior customer relationships independently at Director level or above
• Operationally responsible for the customer health that drives renewal outcomes
• Confident in complex SaaS products
• Operated in a scaleup with V1, evolving process
• High AI proficiency
• Commercial fluency around NRR and value realisation
• Investment mindset
• EQ and authentic disagreement
• Speed, discipline, curiosity, relentless follow-through

Benefits

• Salary: CSM £55,000 - Senior CSM £75,000
• Hybrid working: 3+ days per week in the London office
• Share options
• 35 days annual leave
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books