Head of Customer Success
Sona (getsona.com)London, England, United Kingdom
Posted May 8, 2026
90000 - 115000 GBP
Full Time
About the Company
Sona is a cutting-edge workforce management solution for large frontline operators, offering end-to-end functionality including scheduling, time and attendance, HR, payroll, and intelligent AI-driven insights. Our employee-centric approach focuses on enhancing productivity, engagement, and satisfaction through consumer-grade design and advanced technology. Sona stands out by seamlessly integrating AI capabilities with traditional WFM tools to provide real-time actionable data that drives revenue growth.
Job Description
Head of Customer Success at Sona, leading customer success function, developing the CSM team, managing enterprise accounts, and driving growth.
Requirements
- Built or scaled a customer success function before
- Comfortable at the player-coach level: leading a team while managing own enterprise accounts
- Experience using AI to improve CS team operations
- Confident communicator at C-suite level
- Genuinely curious about customers' operations, problems, and people
Benefits
- Salary: £90,000 - £115,000 base, plus bonus
- Based in London office with regular travel
- Share options
- 35 days annual leave
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Comprehensive health insurance
- Enhanced parental leave & pay
- Co-working space stipend
- Bi-annual team retreats
- Latest Macbook and equipment budget
- Professional development budget
- Unlimited free books
