Associate Director, IT Infrastructure Operations and Process Improvement

The Associate Director, IT Infrastructure Operations and Process Improvement monitors and measures relevant performance metrics to assess the performance of IT resources, infrastructure systems, and optimizes performance through process improvement activities.

Requirements

• Solid understanding of how organization capabilities interrelate across IT department(s)
• Expertise in 24/7 operations with high performing and scaling systems that meet a high degree of uptime
• Ability to effectively communicate with customers and internal stakeholders
• Leadership experience in infrastructure operations or engineering
• Advanced knowledge of CITRIX, compute, and storage and backup technologies
• Proficiency in observability, monitoring, and incident response tools and best practices
• Comprehensive understanding of ITIL/ITSM principles and demonstrated application in complex enterprise environments
• Excellent analytical, organizational, and communication skills
• Capability to work effectively in a lean, agile, and fast-paced environment

Benefits

• Medical benefits
• Dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance