Duty Manager - Front Office

Responsible for Team Leaders, Guest Service Officers and Bell Attendants, ensuring maximum guest satisfaction and adhering to hotel standards. Assists the Front Office management team in efficiently managing the department and supervises all front desk services.

Requirements

• University Degree/Diploma in Hospitality or Tourism Management
• 2 ~ 3 years relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity
• Well developed Communication and Customer Relations Skills
• Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
• Good trainer, able to facilitate at all levels
• Comprehensive knowledge of business needs, financial reporting and productivity requirements

Benefits

• Complimentary shift meals
• Discounts for the Spa and all Food and Beverage outlets
• Complimentary and discounted Hyatt accommodation worldwide
• Internationally recognised learning and development programs and opportunities
• Employee assistance program
• Paid family leave benefits