Guest Experience Manager
HyattDelhi, India
Posted April 1, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 properties in more than 75 countries. The company manages a diverse portfolio of brandsāfrom luxury Park Hyatt and Grand Hyatt to midscale Hyatt Place and Hyatt House, as well as allāinclusive resorts under the Inclusive Collection. Hyatt differentiates itself through a comprehensive loyalty program (World of Hyatt), integrated technology services (Trisept Solutions), and destinationāmanagement expertise (ALG Vacations). Its focus on personalized guest experiences, sustainable operations, and innovative design positions it as a preferred choice for travelers and business partners worldwide.
Job Description
The Guest Experience Manager delivers exceptional guest service at the hotel, handling complaints, maintaining guest history records, and adhering to financial and operational policies. They work closely with other Front Office personnel to ensure the overall success of the hotel and guest satisfaction.
Requirements
- 2+ years of experience in a similar position
- Relevant degree or diploma in Hospitality or Tourism management
- Excellent problem solving and interpersonal skills
- Growth mindset
- Ability to coach, mentor & Empower T.E.A.M.
