Guest Experience Manager

The Guest Experience Manager is responsible for delivering exceptional guest service, maintaining positive guest and colleague interactions, and ensuring the hotel's brand standards are implemented. They will also be responsible for handling guest and internal customer complaints, ensuring accurate financial record keeping, and maintaining a high standard of personal presentation and grooming.

Requirements

• 2+ years of experience in a similar position
• Relevant degree or diploma in Hospitality or Tourism management
• Excellent problem solving and interpersonal skills
• Demonstrate a growth mindset