Guest Experience Supervisor
HyattMiami, Florida, United States
Posted March 30, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in more than 75 countries. Its portfolio spans the Timeless, Boundless, Independent, and Inclusive collections, offering luxury, boutique, and all‑inclusive experiences that cater to diverse traveler preferences. Hyatt differentiates itself through a people‑centric philosophy—“to care for people so they can be their best”—combined with a robust loyalty program, technology services, and a commitment to sustainability and community engagement. The company fosters a collaborative culture that values innovation, guest service excellence, and employee development, making it an attractive destination for professionals seeking growth in the hospitality industry.
Job Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach.
Requirements
- Minimum of 2–4 years of experience in guest services, front office, concierge, or hospitality operations
- Prior supervisory or team‐lead experience, with demonstrated ability to coach, motivate, and support a service‐focused team
- Strong understanding of luxury service standards, personalized guest engagement, and anticipatory service delivery
- Proven ability to resolve guest concerns and service recovery situations with professionalism, empathy, and discretion
- Excellent verbal and written communication skills, with the ability to interact confidently with guests, colleagues, and leadership
Benefits
- Free room nights
- Discounted and Friends & Family Room Rates
- Medical, Dental, and Vision Insurance with only a 30-day waiting period!
- 401K with company match
- Free Parking
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
