Reservations Supervisor

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. We are recruiting a Reservations Supervisor to join our team at Andaz Miami Beach, a luxury lifestyle hotel located in the heart of Mid-beach. The Reservations Supervisor will oversee the day-to-day operations of the Reservations Department, ensuring accuracy in bookings, adherence to brand standards, and delivery of exceptional guest service.

Requirements

• Respond promptly and professionally to reservation inquiries via phone, email, and internal systems.
• Manage guest emails and shared reservation email inbox.
• Accurately identify guest needs and communicate special requests to appropriate departments.
• Promote packages, offers, and upsell opportunities to enhance guest experience and maximize revenue.
• Manage group blocks, rooming lists, and individual reservations associated with groups.
• Monitor online travel agency (OTA) reservations and ensure accurate processing.
• Manage extranet maintenance and guest messaging.
• Review arrivals daily to ensure guest preferences are honored.
• Review and process travel agent commissions.
• Oversee daily administrative tasks including daily reports, and reservation audits.
• Ensure smooth coordination between Reservations, Sales, Front Office, and other departments.
• Take on additional projects and tasks as needed to assist with VIP, Front Office, Revenue Management, Sales and Events.

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance
• 401K with company match
• Free Parking
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers