Guest Services Officer – Bell Desk

Join a team that is making travel more human, connected, and sustainable at Park Hyatt Melbourne. As a Guest Services Officer, you will be responsible for the smooth and efficient running of the Bell Desk department, providing excellent and consistent service to guests.

Requirements

• Full Australian driver’s license with the ability to operate both manual and automatic vehicles (International driver’s license may be considered)
• Previous work experience in a similar fast-paced hotel operations environment
• Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
• Excellent time management skills with the ability to multi-task
• The ability to work autonomously and as part of a team
• The ability to work under pressure and possess great attention to detail
• An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/7 roster, including public holidays

Benefits

• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance